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Certificate III in Individual Support – CHC33015

10 weeks
All levels
0 lessons
0 quizzes
5 students

Make a start in your career in the community services industry with this entry-level qualification. This course will give you the skills you need to provide individualised support and care to people in aged care and home, and community settings.

This course is perfect for people who want to start a career as a Support Worker. It’s also beneficial for those who are already working in the area but need to formalise their qualifications in order to take the next step in their career. You will learn how to support independence and wellbeing, gain a variety of technical skills, and develop a range of transferable skills from communication to teamwork.

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.


During the course, you will learn:

  • About the human body and how to support its healthy functioning
  • How to facilitate the empowerment of older people
  • How to facilitate the empowerment of people with disability
  • How to work with a diverse range of people
  • The legal and ethical requirements for working in a care role
  • The skills to meet personal client support needs
  • How to tailor support to meet the needs of individual clients
  • How to support client independence and wellbeing
  • How to work effectively within the health and community care sector
  • How to assist and support clients to participate in community settings
  • How to work safely when providing direct client care
  • How to provide home and community support services
  • How to support relationships between carers and families


Successful completion of this course will qualify you to work in aged care, and home and community care. It will also prepare you to undertake further studies in the community services and health sectors.

The course will qualify you to work in a variety of care roles, so you have a number of employment avenues you can explore, including:

  • accommodation support worker
  • home care assistant
  • residential care worker
  • family support worker
  • personal care giver
  • community care worker
  • nursing support assistant.


18 months Students are expected to spend approximately 10 study hours per week.


Total number of units 13 (7 core units & 6 elective units)

CORE UNITS (7 units)

Code Name
CHCCCS015 Provide individualised support
CHCCCS023 Support independence and well being
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care



Code Name
CHCDIS001 Contribute to ongoing skills development using a strengths-based approach
CHCDIS002 Follow established person-centred behaviour supports
CHCDIS003 Support community participation and social inclusion
CHCDIS007 Facilitate the empowerment of people with disability
CHCHCS001 Provide home and community support services
HLTINF001 Comply with infection prevention and control policies and procedures


120 hours of work placement required